These Terms of Use ("Terms") govern your access to and use of CognIX AI ("CognIX AI," "we," "us," or "our"), including all associated software, websites, applications, and services (collectively, the "Platform"). By accessing or using the Platform, you agree to be legally bound by these Terms.
1. Eligibility & Account Registration
1.1 Minimum Age
You must be at least 18 years old to create an account.
1.2 Professional Access
Certain features of CognIX AI are restricted to licensed professionals (including but not limited to healthcare practitioners, legal professionals, counselors, and other regulated practitioners).
Where required:
- You must provide accurate professional license information.
- We reserve the right to verify your credentials.
- Access to regulated-use features may be denied or revoked if verification fails.
1.3 Account Information
You agree to:
- Provide accurate and complete registration information.
- Maintain the confidentiality of your login credentials.
- Notify us immediately of unauthorized account access.
You are responsible for all activity under your account.
2. Description of Services
CognIX AI provides:
- Real-time speech transcription
- Contextual AI-generated insights
- Profession-aware assistive suggestions
- Post-session summaries and structured outputs
The Platform is designed as a professional assistive intelligence tool and is not intended to replace licensed professional judgment.
We reserve the right to modify, update, or discontinue features at any time.
3. Acceptable Use Policy
You agree to use the Platform lawfully and ethically.
You must NOT:
- Violate any applicable laws or regulations.
- Engage in unauthorized practice of regulated professions.
- Upload false credentials or impersonate a licensed professional.
- Generate unlawful, abusive, or harmful content.
- Attempt to hack, reverse engineer, or exploit the Platform.
- Resell, copy, or redistribute the Platform without authorization.
Violation may result in suspension or permanent termination.
4. Professional Responsibility & AI Disclaimer
4.1 Assistive Nature of AI
CognIX AI generates machine-produced outputs based on algorithmic processing.
AI-generated insights:
- May contain inaccuracies.
- May be incomplete.
- Should always be reviewed and verified by the user.
4.2 No Substitute for Professional Judgment
CognIX AI does not:
- Provide medical diagnosis.
- Provide legal advice.
- Replace licensed professional evaluation.
- Establish a doctor-patient or lawyer-client relationship.
You remain solely responsible for:
- All professional decisions.
- Verification of outputs.
- Compliance with applicable professional regulations.
5. Human Oversight Requirement
Where used in regulated professional environments:
- Users must maintain independent human oversight.
- AI outputs must not be relied upon without professional validation.
- Users must comply with their governing professional body requirements.
6. Data Protection & Security
We implement reasonable administrative, technical, and physical safeguards including:
- Encryption in transit (TLS)
- Encryption at rest (industry-standard encryption)
- Role-based access control
- Audit logging
However, no system is entirely secure.
For details, please review our Privacy Policy.
7. Ownership & Intellectual Property
7.1 User Content
You retain ownership of content you upload to the Platform.
You grant CognIX AI a limited license to process such content solely to provide the services.
7.2 Platform Ownership
CognIX AI retains all rights to:
- Software
- Source code
- Architecture
- Algorithms
- Branding
- Trademarks
Unauthorized reproduction or commercial redistribution is prohibited.
8. Payments & Subscriptions
If you subscribe to a paid plan:
- You agree to pay all applicable fees.
- Payments are generally non-refundable unless otherwise stated.
- Access may be suspended for failed payments.
- Subscription features may include usage limits.
Enterprise contracts may be governed by separate agreements.
9. Limitation of Liability
To the fullest extent permitted by law, CognIX AI is provided "as is" and "as available."
We shall not be liable for:
- Errors in AI-generated content
- Professional decisions made by users
- Indirect, incidental, or consequential damages
- Data loss resulting from user misuse
Our total liability shall not exceed the amount paid by you in the preceding 12 months.
10. Suspension & Termination
We may suspend or terminate access if:
- You violate these Terms.
- You provide false credentials.
- You misuse regulated-use features.
- Continued access presents legal or security risk.
11. Regulatory Compliance
Users agree to comply with all applicable:
- Professional regulatory requirements
- Data protection laws
- Licensing laws
- Industry-specific obligations
Use of the Platform in violation of applicable professional regulations is strictly prohibited.
12. Changes to These Terms
We may update these Terms periodically.
Continued use after updates constitutes acceptance.
13. Governing Law
These Terms shall be governed by the laws of all applicable jurisdictions where CognIX AI is being used.
14. Contact Information
CognIX AI
Email: info@cognixai.ca
Website: www.cognixai.ca
Phone Number: +1-226-961-1523, +234-808-020-8201